Terms & Conditons

Welcome to Khas Collection. By accessing or using our website (www.khascollection.com) and placing an order, you agree to the terms and conditions outlined below. Please read them carefully before making a purchase.

1. Business Information

Khas Collection is a trading name of [KHAS COLLECTION LTD], a company registered in the United Kingdom. Our company registration address in London, UK, is a virtual registered office used solely for legal registration and correspondence purposes. Our primary operations, customer service, and all order fulfillment are conducted from our facility in Lahore, Pakistan. This address is not a physical retail store or product return location.

2. Product Availability & Pricing

  • All products listed on our website are subject to availability.
  • Prices are listed in the currency shown at checkout and may change without prior notice.
  • In the event of a pricing or stock error, we reserve the right to cancel or adjust the order before dispatch.

3. Order Placement

  • Orders can only be placed via our official website.
  • Once your order is confirmed, you will receive a confirmation email or SMS.
  • Orders cannot be modified or cancelled once they have been processed for dispatch.

4. Product Information & Sourcing

  • Khas Collection is a multi-brand retailer offering products from various established fashion brands and designers in Pakistan.
  • We are not the manufacturer or official stockist of all products listed on our website.
  • Items are sourced directly from the respective brands or their authorized sellers.
  • Many products are purchased on-demand after a customer places an order to ensure authenticity and fresh stock.
  • Product images are for reference purposes only and may vary slightly due to brand photography, lighting, or screen display settings.

5. Shipping & Delivery

  • All orders are processed and shipped from Lahore, Pakistan.
  • We deliver across Pakistan and to select international destinations.
  • Orders are typically dispatched within 2–5 working days after confirmation, but times may vary depending on product availability or supplier delivery to us.
  • International delivery times vary by destination and may be extended due to customs clearance or local postal delays.
  • Customers are responsible for paying any applicable customs duties, taxes, or import charges in their country.
  • Shipping charges, if applicable, will be shown at checkout.

6. Returns & Exchanges

  • We accept exchanges within 7 days of receiving your order, provided the item meets our return criteria.
  • Returned items must be unused, unwashed, and in their original packaging with all tags intact.
  • Sale, promotional, or custom-stitched items are non-returnable and non-exchangeable.
  • Customers are responsible for sending returns to our Lahore, Pakistan address at their own expense.
  • Please review our detailed Return & Exchange Policy before initiating a return.

7. Refund Policy

We do not offer refunds once an order has been confirmed, except in the following cases:

  • The product is unavailable from the supplier.

  • The order cannot be fulfilled due to unforeseen operational issues.
    In the event of a defective or incorrect item, we will provide an exchange or store credit after inspection.

  • Refunds, if applicable, will be processed to the original payment method within a reasonable timeframe.

8. Privacy Policy

  • Your personal information is secure with us and used only for order processing, customer service, and marketing.
  • We do not sell or share your data with third parties, except where necessary for shipping, payment processing, or legal compliance.
  • For more information, please see our Privacy Policy.

9. Limitation of Liability

  • Khas Collection shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • We are not responsible for shipping delays, customs clearance issues, or third-party courier errors.
  • All brand names, product names, and trademarks remain the property of their respective owners.

10. Governing Law

These terms are governed by the laws of Pakistan in relation to operational matters and by United Kingdom company law regarding corporate registration. Any disputes shall be subject to the exclusive jurisdiction of the relevant courts in Pakistan or the United Kingdom, depending on the matter.

11. Contact Us

Email: support@khascollection.com
Call/WhatsApp: +44 7877 415919
Facebook: @khascollection
Instagram: @khascollectionofficial